Monitronics is the nation's fourth-largest security alarm company, currently monitoring alarms
for more than 495,000 residential and commercial customers. Using state-of-the-art
technology, the company’s professional team of more than 500 people provides the security
monitoring expertise needed to give our home and business customers peace of mind — 24
hours a day, 365 days a year. The heart of Monitronics’ security operations is its Monitoring
Center, which meets or exceeds all UL and National Fire Protection Association standards. The
company has invested more than $10 million in state-of-the-art central station equipment to
ensure uninterrupted service to its home security customers and commercial clients. The
Monitronics commitment to providing advanced telecommunications, computing, and power
technology enables the fastest alarm response and service call support available.

Monitronics has a solid reputation for a fast, efficient response to every alarm. With accurate
emergency information at their fingertips, Monitronics' professional dispatchers quickly can
determine your needs and send help. In fact, it takes only seconds for Monitronics to notify the
appropriate police, fire, or medical response teams to any emergency at your home or
business. As a Monitronics customer, you can be sure “When seconds count, you can count on
Monitronics.”
Response Speed. In a true emergency, response time is critical. Our professional operators are
trained to act quickly with precision and confidence whenever our Monitoring Center receives an
alarm signal. Whether your alarm self-activates or you initiate the call for help, they follow strict
alarm procedures to verify your alarm signal and situation. Within seconds after your signal is
received, the appropriate police, fire, medical, or other authorities are dispatched to your home.

Response Accuracy. To ensure an accurate response, specially designed automated alarm
monitoring equipment accurately interprets and records each signal received. Our operators
access the confidential customer account information rapidly, enabling us to relay vital facts to
authorities, including the nature of the emergency and any special information regarding the
alarm.

System Reliability. Monitronics’ quality and performance meets Underwriters Laboratories'
strict requirements for UL® listing. This ensures we consistently comply with UL's standards
for response time, staffing requirements, automated record keeping, computerized alarm
response procedures, and around-the-clock monitoring. UL listing also means we maintain the
latest monitoring capabilities — with backup power and communication systems for prompt
response, even in a total power failure.

Expert Service. Monitronics employs trained professionals and a sophisticated communication
system for the fast, reliable response you expect from your monitoring service — 24 hours a
day, 365 days a year. Regular, on-going training ensures that our staff stays current with
industry innovations, technical advancements, and security procedures. In addition, our
Customer Service Center provides personalized attention whenever you need assistance with
your monitoring service